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Returns Policy

We produce quality handcrafted items and we have hundreds of happy customers who love our bags!  However, if you are dissatisfied with your purchase, please send us an email outlining the problem within 7 days of receiving the bag.

Our email address is: HotPinkFrog@mweb.co.za

Please return the bag to the following address:

Marie Murphy
1 Blue Valley Avenue
Bokkemanskloof
Hout Bay
7806
Cape Town
Western Cape
Cell: 082 888 3262

 

You are responsible for the bag until we receive it and so we encourage you to use a reputable courier company and to send us the tracking number. Please return the bag in its original packaging along with the invoice number and your contact details.

Regretfully, we cannot accept returned items which show signs of use.  We will evaluate the problem and your refund will be processed within 7 working days. Refunds will be done via the payment portal used on the original order.

Exchanges

As long as the product purchased is unused and in 100% condition, we are happy to exchange for another item within 15 days of purchase.  The return delivery fee as well as the new item’s delivery fee will be carried by the customer at the unsubsidised rate of R99.95 each way.


Disclaimer

Markings

Leather is a natural product and markings are not considered to be flaws as they showcase the unique beauty of the leather.

Most of the brown leather we use is full-grain leather which is the highest quality leather as it has not been buffed and sanded. It is strong and durable, and it displays the natural characteristics of the leather.

We use Indian Buffalo leather for most of our straps as it is very strong. This type of leather scratches easily and develops a vintage look over time.  To temporarily remove the scratches, rub a small amount of leather cream into the leather.

Colour

Every effort is made to ensure that the colour and texture of the product images displayed on our website are as close as possible to the colour and texture of the product you will receive.

Please be aware that every smartphone, tablet, laptop, and PC screen has individual colour, brightness, and contrast settings. Therefore, the actual colour of the item may vary slightly from your monitor/screen.

Size

Owing to the handcrafted nature of our bags, all sizes are approximate.