Returns Policy

We have hundreds of happy customers who love our products. However, if you are unhappy with your purchase, please send us an email outlining the problem within 7 days of receiving your order.

Our email address is: HotPinkFrog@mweb.co.za

Please return the parcel to the following address:

Marie Murphy

1 Blue Valley Avenue

Bokkemanskloof

Hout Bay

7806

Cape Town

Western Cape

Cell: 082 888 3262

You are responsible for the parcel until we receive it and so we encourage you to use a reputable courier company and to send us the tracking number. Please return the purchase in its original packaging along with the order number and your contact details.

If the item is damaged, faulty, or has a manufacturing defect, we will cover the courier costs. Otherwise, the courier fees will be for the account of the customer.

Regrettably, we cannot accept returned items which show signs of use. We will evaluate the problem and your refund will be processed within 7 working days. Refunds will be done via the payment portal used on the original order.

Incorrect/Incomplete orders

Please closely inspect your order as soon as you receive it. In the unlikely event that your order is incorrect or incomplete, please notify us within 7 days so that we can rectify the situation.

Exchanges

As long as the product purchased is unused and in 100% perfect condition, we are happy to exchange for another item within 7 days of purchase. The return delivery fee as well as the new item’s delivery fee will be carried by the customer at the unsubsidised rate of R99.99 each way.

We do not allow returns or exchanges on SALE items unless you were sent a faulty or incorrect item.

Disclaimer

Markings

Leather is a natural product and markings are not considered to be flaws as they showcase the unique beauty of the leather.

Most of the brown leather we use is full-grain leather which is the highest quality leather as it has not been buffed and sanded. It is strong and durable, and it displays the natural characteristics of the leather.

Colour

Every effort is made to ensure that the colour and texture of the product images displayed on our website are as close as possible to the colour and texture of the product you will receive.

Please be aware that every smartphone, tablet, laptop, and PC screen has individual colour, brightness, and contrast settings. Therefore, the actual colour of the item may vary slightly from your monitor/screen.

Size

Owing to the handcrafted nature of our bags, all sizes are approximate.